Refund Policy

Due to the handmade nature of our products, we generally do not accept returns for change-of-mind requests. If your order arrives damaged, incorrect, or defective, we will make it right.

Some listing images are AI-assisted for illustration. Minor differences in stitch, shape, or exact shade are normal for handmade items and are not considered defects.

If you receive an item that is materially different (wrong item, wrong size, wrong color family, or a major construction defect), contact us within 48 hours of delivery with photo or video evidence for a replacement or refund review.

Contact us within 48 hours of delivery with your order details and photo or video evidence.

Email: cozyknots.store@gmail.com

If you need to cancel, contact us as soon as possible. If production has not started and the order has not shipped, we may be able to cancel. Custom or personalized orders may not be cancellable once work begins.

• Refunds are issued to the original payment method where possible.
• For offline payments (including EasyPaisa or WhatsApp-assisted orders), approved refunds are typically processed by bank transfer or the best available return method.
• Processing time is usually 5 to 10 business days after approval.

If the issue is our mistake (wrong item, defect, or shipping damage), we cover related re-shipping costs. Otherwise, shipping fees are non-refundable.